Refund Policy
Last updated:
1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Xlozarinchuz through our website xlozarinchuz.ddd.
2. Return Period
You have the right to return unopened and unused products within 30 days of delivery for a full refund. The return period begins on the day you receive the product.
3. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original, unopened packaging
- The product must be unused and in the same condition as when delivered
- The return request must be made within 30 days of delivery
- You must provide proof of purchase (order number or receipt)
4. Return Process
4.1 Initiating a Return
To initiate a return, please contact us:
- Email: mailuse@xlozarinchuz.world
- Phone: +1 (202) 232-4047
Please include your order number and reason for return in your request.
4.2 Return Authorization
After receiving your return request, we will review it and provide you with a Return Merchandise Authorization (RMA) number and return instructions. Do not return products without an RMA number.
4.3 Shipping the Return
You are responsible for the cost of return shipping unless the product was defective or we made an error. We recommend using a trackable shipping method and retaining proof of shipment.
Please send the product to:
Xlozarinchuz
3100 14th St NW
Washington, DC 20010
United States
5. Refund Processing
5.1 Refund Timeline
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original payment method.
5.2 Refund Amount
Refunds will be issued for the purchase price of the product. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
5.3 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your payment provider.
6. Non-Refundable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products returned after 30 days
- Products without proof of purchase
- Products damaged due to misuse or negligence
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the defect or damage when contacting us.
8. Wrong Product Received
If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be sent and cover all return shipping costs.
9. Cancellations
You may cancel your order before it ships. Once an order has shipped, it cannot be cancelled, but you may return it according to this Refund Policy.
10. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.
11. Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union, you have the right to withdraw from the contract within 14 days without giving any reason, in accordance with EU consumer protection laws.
12. Contact Us
If you have questions about returns or refunds, please contact us:
Email: mailuse@xlozarinchuz.world
Address: 3100 14th St NW, Washington, DC 20010, United States
Phone: +1 (202) 232-4047
13. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.